Return & Refund Policy

At Home Pretty Fashion, we want you to be completely satisfied with your purchase of our home linens. If you encounter an issue with your order, such as the Jaipur Traditional Cypress & Floral set (B_5ba22e65-2996-4712-93db-ebc5a2f804b8.webp) or our Premium Waffle Weave cloths (1_98.webp), please review our policy below.

1. Eligibility for Returns

To maintain the highest standards of hygiene for our bedding and kitchen products, returns are accepted under the following conditions:

• Defective or Damaged Items: If your product arrives with a manufacturing defect or was damaged during transit.

• Incorrect Item: If you received a different product than what was ordered (e.g., receiving a Sand Beige set instead of Mint Green).

• Unused Condition: Items must be in their original, unwashed, and unused condition with all tags and packaging intact.

2. Non-Returnable Items

• Items that have been used, laundered, or removed from their original retail packaging.

• Products purchased during clearance or “Final Sale” events.

• Customized or personalized orders.

3. Return Window

• Return requests must be initiated within 48 hours to 7 days (depending on the specific item) of receiving your delivery.

• For damaged goods, immediate documentation with photographs is highly recommended to expedite the process.

4. How to Initiate a Return

1. Contact our support team based in Coimbatore via email or phone.

2. Provide your order number and clear images of the defect or the incorrect item received.

3. Once your request is approved, we will provide instructions for the return pickup or shipment.

5. Refunds & Replacements

• Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets our return criteria.

• Processing: Approved refunds will be processed to your original payment method within 5–10 business days.

• Replacements: If a replacement is requested for a defective item, it will be dispatched at no additional shipping cost, subject to stock availability.